WELCOME To The PLATINUM GALLERIA! Satisfying our online customers since 2004. We have over 50 combined years of experience in the children's toys & furniture, sporting & outdoors, health & wellness, and home & garden industry. We (our staff and the owners) have many children from all age group so we understand our customers' needs as if they were our own. We enjoy working with our customers and well established manufacturers (with brand names you trust) to provide you the best online shopping experience possible.

Our highest priority is to provide you the BEST PRICES, PRODUCTS and SERVICES on the INTERNET! We hope you are enjoying your visit.

115% BEST PRICE GUARANTEED!


APPLIES ONLY TO ITEMS MARKED With "BEST PRICE GUARANTEED" :

We will BEAT or MATCH anyone's TOTAL ORDER PRICE for an identical item! (Some items are NOT qualified for the "Best Price Guarantee", as marked with the item.) Email us the lower priced item's web page, SALE PRICE, SHIPPING & HANDLING fee, any valid COUPON, and upon verification, we will immediately take off the LARGER amount of 115% of the price difference OR $5 OFF, from your current order (or from an order placed within 14 days ago) !

The "BEST PRICE" (ORDER TOTAL) COMPARISON includes SALE PRICE, SHIPPING & HANDLING fee, and valid COUPON(S). Sales tax is excluded from the "Best Price" comparison.

COMPARED ITEM(S) MUST meet the following CRITERIA: 1) Item(s) is in stock. 2) Item(s) is from the same manufacturer and model. 3) Item(s) include the same option(s) (ie color, trimming, sizing, etc.) 4) Item(s) is from a manufacturer's/distributor's authorized online retailer. 5) Item(s) is not being auctioned, on clearance, or discontinued. 6) Item(s) is not being sold on eBay or similar venues. 7) Item(s) is not offered at "paid club-membership" pricing.

The "Best Price Guarantee" discount can only be used once for the same item per "bill to" or "ship to" address.

Please allow up to 24 hours for the verification process.

BEST PRICE PROTECTION: Furthermore, should we offer additional promotion(s) to our already lowest prices, within 14-days after your purchase, we will gladly honor the promotion(s) and promptly refund you the difference, upon your request.


WARRANTY POLICY:


Our products are backed by original manufacturer's standard warranties. Each product will come packaged with the manufacturer's warranty statement and warranty service instructions. Any products being claimed as originally damaged or defects are subject to the manufacturer's REPAIR and/or REPLACEMENT policy.


RETURN POLICY :


In order to satisfy our customers and to maintain our competitive prices, we have implemented the following policy.

IMPORTANT: Any policy displayed within the item's/product's web page supplements and supercedes this general store policy.

Within 21-days from the delivery date, in the unlikely event that you are not happy with the product, you may return it for a refund (less all original shipping & handling charges). You would incur the return shipping cost. A 15% RESTOCKING FEE will apply. For "free shipping" items, a 10% fee will be assessed against the return for original handling charges.

If a product is discovered to be originally damaged and/or defective, please follow the manufacturer's returns/replacement policy & instructions. Originally damaged or defective products are subject to the manufacturer's repair and/or replacement policy (and are NOT refundable).

Returns MUST be requested by email to .

No returns will be accepted without a Returns Authorization (RA) #.

All returns must be in original packaging and include all originally packaged items.

No returns will be accepted after 21-days from the delivery date. After this period, rarely, but should your product not work properly due to original manufacturing, you can contact the manufacturer to service the product under warranty (if applicable).

No returns will be accepted for clearance items.

If the product(s) is damaged during freight, you should not accept it and report the damage to the freight courier for proper returns. Please contact us immediately and we can assist you in this matter.

PLEASE NOTE: Due to the dynamic nature of the internet -- store policy, product prices & specifications, shipping & handling (S&H) fees, and processing/shipment schedules can change at any time and without notice.


CANCELLING OR CHANGING AN ORDER :


IMPORTANT: Any policy displayed within the item's/product's web page supplements and supercedes this general store policy.

Cancellations or changes MUST be requested by email to .

We will make every attempt to cancel or change an order at your request. However, if the order has "ALREADY BEEN PROCESSED FOR SHIPPING/DISTRIBUTION", you will incur the return shipping fee and a restocking fee; the original shipping & handling fee is also non-refundable -- Terms in the "RETURN POLICY" apply.

"ALREADY BEEN PROCESSED FOR SHIPPING/DISTRIBUTION" means the item(s) CANNOT be stopped from shipping due to the streamlined and complex mass ordering and shipping process. Usually in this case, the tracking number has already pre-issued for delivery and cannot be stopped. You would receive the tracking number within 1-2 business days. Terms in the "RETURN POLICY" apply if you are still requesting the cancellation.

BULK OR VOLUME DISCOUNTS:


Special pricing for volume/bulk orders are available. Please email us with the item number(s), description(s) and quantity for a quote.


ORDER PROCESSING & SHIPPING AND HANDLING:


IMPORTANT: Any policy displayed within the item's/product's web page supplements and supercedes this general store policy.

STANDARD SHIPPING & HANDLING (S&H) is FREE for SELECTIVE items only and are normally labeled/marked in the item title and/or description. Any free shipping & handling charge is automatically set during the checkout process. (Certain specialty items will incur additional S&H fees after the order is submitted and will be processed only after your confirmation of the S&H fee.)

Any shipping & handling costs can be previewed during the checkout process. (Your personal and confidential information is NOT sent to us unless you actually submit the order.) The SHIPPING cost shown in the checkout cart includes SHIPPING & HANDLING (S&H) fees.

We currently charge flat rate S&H fees.

We currently only ship to the contiguous 48 US states at this time.

Orders are usually processed within 1-3 business days.

STANDARD GROUND DELIVERY time will then take approximately 3-5 business days, usually via UPS, FedEx, DHL, or freight truck. Tracking number(s) will be emailed to you when your order ships out. (Please allow 24 hrs. for the tracking number(s) to be updated at UPS, FedEx, DHL's websites.)

DELIVERY TIME = ORDER PROCESSING TIME + SHIPPING TIME

NO RUSH SHIPPING: Express/rush shipping is NOT available due to the high cost that would be incurred by our customers (usually 3-4 times our standard S&H fee.)

We currently do not ship outside the United States.

Shipments to Hawaii, Alaska, or US territories outside the N American continent (Puerto Rico, Guam, etc) are available at our discretion and would incur additional charge. We will email you for a confirmation of the extra shipping cost. We reserve the right to cancel any orders not being shipped to the 48 contiguous US states.

We currently do not ship to APO/AFO addresses.

Multiple-item orders may be shipped in separate packages depending on availability from our various warehouse locations. (At no extra cost to you.)

Usually UPS or FedEx is used for delivery service.

Freight truck is used for oversized items and might take additional time for delivery. Freight truck delivery is "CURBSIDE DELIVERY" ONLY. Any INSIDE DELIVERY & FEE will be the CUSTOMER'S RESPONSIBILITY.

PLEASE NOTE: Due to the dynamic nature of the internet -- store policy, product prices & specifications, shipping & handling (S&H) fees, and processing/shipment schedules can change at any time and without notice.

NO Phone Orders available at this time.

SALES TAX:


A 8.25% sales tax is applicable all orders shipped to California. There are no sales taxes applied to orders shipped to non-California addresses.

BACKORDERS (PREORDERS) & DEPOSITS:


We require a FULL DEPOSIT for all items placed on backorder and/or preorder. You have the option to CANCEL (by email) your backordered/preordered item(s) anytime BEFORE it has been processed for shipping/distribution and your deposit will be fully refunded; otherwise, you will incur the return shipping fee and a restocking fee; the shipping & handling fee is also non-refundable.


SERVICE & ORDER STATUS:


Your suggestions, comments or questions are very important to us. Please feel free to contact us at: